Frequently Asked Questions

Q. What is New Masters Academy?
A. New Masters Academy is a learning website for artists. Like Netflix, you sign up for an affordable recurring subscription and you get access to all of our video courses and reference materials.  

Q. Which courses are included with my subscription?
A. Your subscription includes all courses (more than 1,500 hours of content!). You can watch them at any time and change between them as often as you want.  

Q. What is the reference library?
A. The New Masters Academy reference library provides you with more than 50,000 high-quality images for you to practice with, as well as 100+ 3D models for you to study from in our 3D viewer. Access to the reference library is only included with Premium Subscriptions. 

Q. Is New Masters Academy accredited?
A. This is a learning resource that provides foundational art training that rivals that of traditional art schools. Your subscription does not provide a degree or college credit at this time. 

Q. Do I get feedback or critiques?
A. Feedback and critiques are available through our optional coaching program. We also have a community forum, included with all subscriptions, where you can get feedback on your work from other students.  

Q. Are the video courses downloadable?
A. Our videos are currently streaming-only but we are developing an app with this feature.

Q. What do I need to get started?
A. For the best experience, we recommend an internet-enabled device such as a laptop, smartphone, or tablet with the latest OS and browser.  

Q. Is New Masters Academy beginner friendly?
A. Yes! We offer on-demand video courses for artists of all levels. Whether you have never sharpened a pencil or you are a working professional artist, NMA.art has appropriate art lessons for you.  

Q. What happens at the end of my free trial?
A. At the end of your trial, you will automatically be billed for the first month or year of your subscription using the payment method you provide, and you will continue to be billed until you cancel your subscription.  

Q. Can I cancel before I’m billed?
A. Yes. You can cancel your subscription any time before the end of your trial to avoid being billed in your account section here.

Q. Can I change my subscription?
A. During your trial, you may not change subscriptions. After your trial expires, you are free to change to any of our other membership plans.  

Q. Who is eligible for this free trial?
A. This free trial is for new users only. Users with previous or existing memberships can still sign up, but will not receive the trial.  

Q. What is your refund policy?
A. New Masters Academy does not offer refunds on membership subscriptions except in certain situations and jurisdictions.