Frequently Asked Questions

Q. What is New Masters Academy?
A. New Masters Academy is a learning website for artists. Like Netflix, you sign up for an affordable recurring subscription and you get access to all of our video courses and reference materials.  

Q. Which courses are included with my subscription?
A. Your subscription includes all courses (more than 2,000 hours of content!), as well as access to all normal Live Classes. You can watch them at any time and change between them as often as you want.  

Q. What is the reference library?
A. The New Masters Academy reference library provides you with more than 50,000 high-quality images for you to practice with, as well as 100+ 3D models for you to study from in our 3D viewer. Access to the reference library is only included with Premium Subscriptions. 

Q. Does New Masters Academy offer certificates?
A. Yes! NMA offers certificates of completion for most of our Live Classes. For more information on the requirements for earning a certificate, click here.

Q. Do I get feedback or critiques?
A. During Live Classes, you have the option to submit assignments for the opportunity to get a professional critique. While critiques are not guaranteed, NMA does everything we can to get to as many students as possible during class. You can also ask the instructor questions during class.

Q. Are the video courses downloadable?
A. Our videos are currently streaming-only but we are developing an app with this feature.

Q. What do I need to get started?
A. For the best experience, we recommend an internet-enabled device such as a laptop, smartphone, or tablet with the latest OS and browser.  

Q. Is New Masters Academy beginner friendly?
A. Yes! We offer on-demand video courses for artists of all levels. Whether you have never sharpened a pencil or you are a working professional artist, NMA.art has appropriate art lessons for you.  

Q. Does New Masters Academy offer a free trial?
A. Yes! You can try NMA free for 7 days. At the end of your trial, you will automatically be billed for the first month or year of your subscription using the payment method you provide, and you will continue to be billed until you cancel your subscription.  

Q. Can I cancel before I’m billed?
A. Yes. You can cancel your subscription any time before the end of your trial to avoid being billed in your account section here.

Q. Can I change my subscription?
A. During your trial, you may not change subscriptions. After your trial expires, you are free to change to any of our other membership plans.  

Q. Who is eligible for a free trial?
A. A free trial is for new users only. Users with previous or existing memberships can still sign up, but will not receive the trial.  

Q. What is your refund policy?
A. We will notify you via email several days before you are billed. New Masters Academy does not offer refunds on membership subscriptions.